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TidBITS#288/31-Jul-95
=====================

New products and updates! Adobe announces PageMaker 6.0, Peter
   Lewis revs his popular FTP client Anarchie, CE Software announces
   new pricing for educational users, the Yahoo Web catalog gives
   itself a face lift, and Claris ships Guy Kawasaki's Emailer. We
   also bring you information on a new HyperCard virus, things to
   keep in mind when buying a mail-order Mac, and thoughts from Matt
   Neuburg on what a user should expect from commercial software.

This issue of TidBITS sponsored in part by:
* APS Technologies -- 800/443-4199 -- <[e-mail]>
   Makers of hard drives, tape drives, and neat SCSI accessories.
   For APS price lists, email: <[e-mail]>
* Northwest Nexus -- 206/455-3505 -- http://www.halcyon.com/
   Providing access to the global Internet. <[e-mail]>
* Hayden Books, an imprint of Macmillan Computer Publishing
   Free shipping on orders via the Web -- http://www.mcp.com/
   Mac Tip of the Day & free books! -- http://www.mcp.com/hayden/

Copyright 1990-1995 Adam & Tonya Engst. Details at end of issue.
   Information: <[e-mail]> Comments: <[e-mail]>
   ---------------------------------------------------------------

Topics:
    MailBITS/31-Jul-95
    New Virus Targets HyperCard Stacks
    CE Goes to School
    Let the Buyer Beware
    The User Over Your Shoulder - Malign Neglect
    Claris Emailer Ships
    Reviews/31-Jul-95

ftp://ftp.tidbits.com/pub/tidbits/issues/1995/TidBITS#288_31-Jul-95.etx


MailBITS/31-Jul-95
------------------

**It's a Whole New Yahoo** -- In news that made it all the way to
  CNN last week, Yahoo! Corporation - maintainers of arguably the
  most widely-used catalog of the World Wide Web - announced they
  will be introducing a new interface on 31-Jul-95, along with
  directly incorporating hourly wire service newsfeeds from Reuters.
  Yahoo's new interface sports small graphic elements and a bare-
  bones search form right on the top page; also, the number of major
  categories has been reduced from 19 to 14, and Netscape 1.1 users
  are treated to a two-column display of major topic headings. (Yes,
  a text version is still available.) Yahoo has been picking up
  corporate sponsors in an effort to remain free to Web users - it's
  grown from a two-person effort to a company with a couple dozen
  employees . Yahoo's new interface should be available today at
  Yahoo's usual URL, but if they're running a little behind, check
  out their beta site. [GD]

http://www.yahoo.com/
http://beta.yahoo.com/


**PageMaker 6.0 Announced** -- Adobe has announced PageMaker 6.0,
  a long-awaited update to its widely-used publishing application
  recently acquired in its purchase of Aldus. In addition to several
  new features targeted at its primary competitor, QuarkXPress,
  PageMaker 6.0 features the ability to export documents in Acrobat
  PDF format (with smart hyperlinks joining stories) and sets hearts
  aflutter amongst Web weenies everywhere with the ability to export
  HTML. But before you start saving your money, consider a few other
  added features: PageMaker 6.0 requires OLE, needs 20-30 MB of hard
  disk space for installation, has a RAM requirement of 8-10 MB, and
  though it will run on a 68030-based machine, it wants a 68040-
  based machine or Power Macintosh. PageMaker 6.0 should be
  available shortly at a suggested retail price of $895, and
  registered owners will be able to upgrade for $149. A CD-ROM
  version of the program will also be available, and it will include
  a version of Adobe's Type On Call. Adobe Systems -- 800/422-3623
  415/961-4400 [GD]


**Anarchie 1.6 Released** -- Peter Lewis <[e-mail]>
  has released version 1.6 of his popular Internet FTP client
  Anarchie. New in this version of Anarchie are Open Transport
  compatibility and a few interface enhancements (click the transfer
  indicator fields in the transfer progress windows, and almost
  everything in the About box is now hot) in addition to optional
  Simple Internet Version Control (SIVC). Spearheaded by Chris
  Johnson <[e-mail]> at the University of Texas, SIVC
  allows Peter to both have a rough idea of how many copies of
  Anarchie are in use _and_ inform you of updates to Anarchie when
  new versions are available. (Chris has been using this technique
  with his MacTCP Monitor program for some time.) Participation is
  voluntary so as not to produce privacy concerns: if you're
  paranoid, just keep SIVC version checking turned off in Anarchie's
  preferences. This version of Anarchie also has several bug fixes
  and support for non-standard FTP ports. Anarchie is $10 shareware,
  and weighs in at a little over 600K.

ftp://mirrors.aol.com//pub/info-mac/comm/tcp/anarchie-16.hqx
http://gargravarr.cc.utexas.edu/mactcp-mon/main.html


**FWB Correction** -- The contact information given for FWB, Inc.
  in the article on quad-speed CD-ROMs last week in TidBITS-287_ was
  partially incorrect. FWB's main phone number is 415/325-4392, with
  a fax number at 415/883-4655. Their email address remains
  <[e-mail]>. [GD]


New Virus Targets HyperCard Stacks
----------------------------------
  by Mark Anbinder, News Editor <[e-mail]>

  Antiviral utility developers today announced the recent discovery
  of a virus that infects HyperCard stacks. The "HC-9507" virus
  infects HyperCard's Home stack when an infected stack is executed,
  and from there spreads to other running stacks and randomly-chosen
  stacks on the startup disk. Depending on the day of the week and
  the time, the virus can cause odd system behavior when an infected
  HyperCard stack is running. For example, the screen may fade in
  and out, the word "pickle" may be inserted into your text, or the
  system may unexpectedly shut down or lock up.

  Symantec and Datawatch have released updates to their SAM and
  Virex tools, respectively, which find and remove HC-9507
  infections in HyperCard stacks. Check your documentation for
  instructions on obtaining the updates. Central Point Anti-Virus,
  Disinfectant, and VirusDetective do not attempt to deal with
  HyperCard viruses, so no updates are being released for these
  tools. Mac users who do not use HyperCard need not worry about
  this virus; only executing an infected HyperCard stack will spread
  the virus.

  Information from:
    Gene Spafford


CE Goes to School
-----------------
  by Mark Anbinder, News Editor <[e-mail]>

  In the late 1970s and through the 1980s, Apple dominated the
  education market by donating computers to school districts and
  colleges, and by making many more available at steep discounts.
  Much of the software that schools needed was available first and
  finest for the Apple II and then for the Macintosh, and Apple had
  the institutions hooked. Taking a history lesson from Apple's
  success, CE Software has just unveiled a plan to put QuickMail on
  the desk of every student and teacher in North America.

  CE's "Educate America" program begins this August (when CE has
  scheduled QuickMail 3.5 to ship) by offering the company's LAN-
  based email software to schools for $10 per faculty user and $3
  per student user (with several license sizes starting at ten-user
  packs). These prices contrast with current educational packages at
  around $35 per user, or the standard packages that sell for almost
  twice that.

  The company says faculty license packages will include the server
  and administration software, network client software for Macintosh
  and DOS, "file based" client software for Windows (which requires
  an intermediary file server), the company's QM Forms custom form
  editor, and QM Remote software for checking mail by modem. Student
  packages include the client software but none of the server or
  maintenance software. (Purchasers will need at least one faculty
  package or an existing QuickMail system.)

  QuickMail 3.5 is expected to offer Macintosh "drag and drop"
  functionality, styled text within messages, and a new gateway to
  America Online.

  Educate America goes on to offer Internet email service, World
  Wide Web browsing, and other Internet capabilities through Global
  Village Communication's GlobalCenter service. For a one-time setup
  fee of $300 and a monthly flat rate of $325, all users on the
  network will have unlimited Web browsing and email access. Global
  Village's Internet service (now through a recently announced
  partnership with UUNET) offers automatic connection via 28.8 Kbps
  modems or ISDN using the company's OneWorld Internet hardware.

  QuickMail isn't the necessarily the best solution for Internet
  email access, but it's well-suited to local networks of a few
  dozen or a few hundred users (especially if the majority are Mac
  users). The GlobalCenter Internet service provides a simple way to
  connect an entire network, and may prove to be a good starting
  point for schools considering more expensive connections down the
  road.

    CE Software -- 800/523-7638 -- 515/221-1801 -- <[e-mail]>
    Global Village Communication -- 800/736-4821 -- 408/523-1000
      <[e-mail]>

  Information from:
    CE Software propaganda


Let the Buyer Beware
--------------------
  by Geoff Duncan <[e-mail]>

  There has been a recent spate of reports on the nets and to
  TidBITS regarding warranty service on Macintosh computers through
  third-party mail order vendors, such as those advertising in the
  backs of Mac trade magazines. Some customers have had difficulty
  obtaining warranty service they expected for defective machines
  and components, often leading to a great deal of frustration, not
  to mention lost time and money. Though there's not enough
  information available right now to make specific recommendations,
  there are some general points to keep in mind if you're thinking
  about buying machines from third-party vendors:

* Apple cannot (and does not) warranty any third-party accessories
  added to machines you order from a vendor. This includes (but is
  not limited to) third-party RAM, hard disks, CD-ROM drives, video
  cards, and so on. Any warranty or service on these components
  comes at the discretion of the vendor or the original
  manufacturer.

* Remember that clock-chipping a Macintosh to increase your its
  CPU speed violates your Apple warranty.

* Modification to or stripping down a stock Apple configuration
  may not be covered by a warranty, and may invalidate Apple's
  warranty on a machine. Say you want to buy a Power Mac 6100
  _without_ an internal CD-ROM. The vendor will probably charge you
  for a technician's time, but removing the drive may invalidate the
  Apple warranty. Be sure you understand the ramifications of any
  changes made to a machine by a vendor _before_ you buy.

* Examine the vendor's return policy and warranty agreement before
  making a purchase. Many vendors leave warranty service on stock
  configurations entirely up to Apple; others may charge shipping or
  return fees if there are problems.

* If possible, use a credit card with a consumer protection plan
  for your purchase. In the event you do have a legitimate problem
  with a vendor, the credit card company will often back you up.

  When contacted, Apple declined to give an official response to
  reported problems but noted that they generally go to some lengths
  to meet warranty obligations (and this has been true in my
  personal experience). Also, it should be noted that vendors aren't
  generally in the business of selling people bad machines, but they
  are in business of selling machines as cheaply as they can.
  Sometimes vendors are able to advertise lower prices because they
  managed to obtain a set of units that were discontinued or were
  originally slated to be shipped to a foreign market; other times,
  they may be able to offer refurbished machines at a significant
  discount, but with no warranty.

  Always be sure you understand precisely what you're buying,
  precisely what the vendor's warranty and return policy is on your
  purchase, and precisely what your options are if there should be a
  problem. Buying a machine mail order isn't necessarily for the
  faint of heart, and though there can be some substantial deals out
  there, always remember that if something seems to good to be true,
  it probably is.


The User Over Your Shoulder - Malign Neglect
--------------------------------------------
  by Matt Neuburg <[e-mail]>

  More than ten weeks after U.S. customers began receiving the Word
  6.0.1 update, it became available in New Zealand. Anyone calling
  Microsoft from New Zealand was told they had to deal with
  Microsoft NZ, and then - airplanes be damned - it was popped on
  the slow boat to save a buck. Amusingly, Microsoft NZ then
  overnight-expressed us our copy, as if this could somehow make up
  for the irrationally long wait.

  After the usual harrowing installation procedure, I bravely but
  tremblingly turned Super Boomerang back on, and started Word; so
  far, no crash, so perhaps the thing I was most unhappy with is
  fixed. Meanwhile, as I'm trying to type while keeping my fingers
  crossed, I glance over some of what Microsoft has to say about the
  other improvements in this update:

* "Word Count was significantly slower in 6.0 than 5.1.
  Performance is now par with 5.1. Fixed by changing how we check
  for an escape out of the action."

* "The View menu took longer to drop than other menus. The extra
  time was used drawing the bullet symbol. We now preload the
  bullet."

* "The MS LineDraw font was corrupt. It has been replaced."

* "Other applications could not open Word 6.0 files saved as Word
  5.1 files. Saving a file as Word 5.1 left the file with a W6BN
  File Type. The file now gets a WDBN File Type so other
  applications can recognize the file type."

  And so forth. Microsoft is implying I should be grateful for these
  fixes. But why? After all, what's being fixed in each case seems
  to have been a pretty silly error in the first place. Microsoft
  isn't rescuing me from anything except itself! Perhaps Microsoft
  thinks of this update as valiant customer support, but to me it
  suggests that Microsoft did sloppy work and left its customers to
  act as beta-testers.

  Don't get me wrong; I'm not a Microsoft-basher. I actually tried
  to write an article for TidBITS taking the decidedly minority tack
  of praising Word 6.0, as to its overall design and functionality
  at least. No praise, though, for this attitude that releasing an
  update is as good as getting it right the first time, which seems
  to part of a general sloppiness among many commercial software
  developers. In the rush to publish, the user is lost sight of,
  while also being taken advantage of: by releasing buggy software
  so as to beat the competition to market, the developers raise
  capital to fix it at their leisure. And they have the leisure,
  because once you've bought bad software you're hooked, waiting for
  the fix.

  Granted, no software is bug-free (as every programmer knows), and
  software held back too long from release is vaporware. But many of
  the mistakes which the 6.0.1 update fixes were downright shoddy,
  and this is why I attribute them more to an attitude gone awry
  than the normal vagaries of the development cycle. And don't
  forget, users who upgraded were paying big bucks to make this
  shoddiness part of their lives.

  The makers of my other love/hate word processor, Nisus Writer, are
  not so different. Subscribers to the Nisus mailing list, probably
  among the program's most thoughtful and intensive users, actually
  got organized enough to come up with survey of improvements they'd
  like to see. However, they were told quite explicitly by a
  representative of the company that their views had been largely
  cast aside at a meeting as being too marginal (revealingly, by the
  marketers and engineers, not by the techies).

  And another representative of the same company recently wrote me
  personally and asked me to stop contributing to that mailing list,
  because my criticisms of the company were annoying the other
  readers. Funny how no readers had written directly to me about it;
  and never mind that the review of Nisus that I wrote with Adam in
  TidBITS-116_, TidBITS-117_, and TidBITS-118_ - which the company
  happily distributed with its demos (without telling me) - won and
  still wins the program many converts. It seems that when my
  admittedly enthusiastic tone of writing extends to certain home
  truths, I'm anathema.

  And what are these home truths? Mostly that the new version, Nisus
  Writer 4.0, for which users shelled out what I think is an
  outrageous sum, is demonstrably much slower and considerably
  buggier than the version it replaced (Nisus 3.47). True, it's been
  getting better after several maintenance upgrades, but that's
  largely thanks to the vociferous complaints of paying customers,
  like me, who found the bugs and drawbacks in 4.0 that the company
  missed (or deliberately set aside).

  Well, I'm sorry. I think putting customers in the position of
  paying big bucks to act as unwilling beta testers for Nisus - or
  for Microsoft, or for anybody - _is_ outrageous. And I think we've
  paid for the right to scoff. Of course one should resist the
  ever-present tendency to flame incoherently. But if the
  relationship between developers and customers has gone wacko, only
  the clamor of the customers can do something about it.

  There was a day, not long ago, when the fact that your computer
  did anything at all seemed a miracle. Your jaw dropped in
  admiration, and you felt love and warmth for the dedicated artists
  who turned a dead box of chips and wires into ingenious magic. I'm
  not saying that that day is entirely past, but I am saying that
  the gee-whiz factor can now be tempered with a considerable dose
  of practical reality. The simple fact is that computer programs
  are not magic but artifacts, mere human creations with a
  straightforward functional purpose. If you've paid for them, they
  can (and should) be viewed and criticised like any other
  commercial artifact like a house, a car, a shirt, a cigarette
  lighter. If it's shoddy, if it doesn't do what you need it to do,
  by jingo it's _your_ money - you shouldn't have to stand for it.

  Yet we do stand for it. I constantly get email from folks who have
  noticed a bug or a shortcoming in a program, and I say: great, and
  have you written the developers about this? Too often the answer
  is "No," or "Gee, I didn't think of that." I myself have more than
  once shelled out a couple of hundred bucks for software I found so
  buggy as to be unusable, and neither returned it nor complained.
  Why?

  I suspect it's partly because there's a tendency to hope for
  developers to notice and fix their mistakes, as if they were with
  you, watching benevolently from inside your computer. This
  scenario, even with the best face put on it, is unrealistic; as
  Dave Winer pointed out in TidBITS-280_, the notion that a
  corporation is going to generate good software is irrational.
  Another problem is that it's surprisingly hard to describe -
  objectively and helpfully - a problem or shortcoming with a piece
  of software. And yet another problem is that most software
  companies have no clear ingoing communications channel: the folks
  who mind the phones or the email, I find, are usually not
  responsible for the program itself, and are either there to act as
  a buffer between you and those who are, or else, if they actively
  try to advocate your view, are just one more voice apt to be lost
  in the corporate storm.

  I have no solution. There must be give on all sides. Developers
  must break out of their present isolationism and genuinely respect
  their users, actively seeking and facilitating cooperation with
  them. They ought to especially pay attention those who show
  expertise, which is usually accompanied by a visionary commitment
  that the developers ought to value, not marginalize. Users must
  stop expecting either that software problems won't exist or that
  they'll just go away, do less flaming and less sitting on their
  hands, and make an effort to communicate cogently and persuasively
  with developers. And, I suppose, software prices should become
  more realistic. Think how different your loyalties, feelings,
  expectations, patience, and response would have been if the
  upgrade from Word 5.1 to 6.0 had cost $20.


Claris Emailer Ships
--------------------
  by Adam C. Engst <[e-mail]>

  [Claris announced last week that it has released Emailer, an
  all-in-one email application. The following text is excerpted and
  edited from Adam's just-released
  _Internet_Starter_Kit_for_Macintosh,_Third_Edition_. -Geoff]

  Emailer was developed by Guy Kawasaki's Fog City Software - it's a
  program that Guy had a strong hand in because, like many people in
  the industry, Guy has a large number of email accounts on
  different services, and checking mail on each one is a royal pain.
  Enter Emailer, which Guy and the folks at Fog City Software
  designed to be your central email program. Emailer can currently
  connect to America Online, eWorld, CompuServe, and RadioMail and
  understands POP and SMTP for talking to Internet email accounts.
  Other services, like BIX or GEnie, may also appear at a later
  date.


**Services with a Smile** -- I tested pre-release versions of
  Emailer for several months, and it worked like a champ with the
  Internet, CompuServe, AOL, and eWorld. The configuration for each
  service is tailored to that service, so when you configure your
  Internet account, for instance, you enter things like your POP
  account, SMTP server, and return address. In a nice touch, Emailer
  is among the first commercial programs to support Internet Config,
  an increasingly widely used public domain utility that holds
  configuration information for use by any Internet Config-savvy
  Internet program.

ftp://mirror.aol.com//pub/info-mac/comm/tcp/internet-config-11.hqx

  Because many of us have multiple accounts on different services,
  Emailer takes that into account and lets you check all of your
  accounts, no matter how many you may have. In addition, many
  people travel around, and need to connect to the different
  services using different phone numbers. In the past, it's been a
  pain to reconfigure each different program - CIM, AOL, or eWorld -
  for the local phone numbers in the places you regularly visit.
  Emailer turns this task into a one-time event by allowing you to
  store a variety of connection-specific settings (including modem
  initialization strings and baud rates as well as telephone
  numbers) for each service in its Locations list.

  But Emailer's elegant design doesn't stop there. Anyone who uses a
  number of different services doesn't want to connect to each of
  them manually throughout the day. It's much more convenient to
  have the program connect automatically at a preset time, and in
  fact, CIM, AOL, and eWorld can all do this. Well, so can Emailer,
  and it's more flexible than the lot of them, allowing you to
  schedule the time of day and which days of the week the scheduled
  connections are made.


**Destinations and Filters** -- All right, so we have a program
  that can connect to multiple services using multiple accounts in
  many different locations at pre-specified times. Emailer has to
  know how to send mail from one service to another, and as you'd
  expect, it relies on the Internet, which can connect to all of
  these different services. You can, of course, reply to CompuServe
  mail back through CompuServe, but if you'd rather use a cheaper
  connection through the Internet say, you can also set Emailer's
  Destinations settings to send mail back through a different
  service than the one you received it from. I especially like this
  feature, because I can have all my CompuServe replies go out
  through the Internet. In addition, if I want to send new mail to
  someone on CompuServe, Emailer uses this information to properly
  address the message so it's delivered to CompuServe via the
  Internet.

  Emailer offers full filtering capabilities that can auto-forward
  or auto-reply to a message, based on a number of criteria such as
  its sender or its subject. You can set priorities, file messages,
  and filter on basically any piece of information in an incoming
  mail message. Thought they bear some resemblance to the filters in
  the commercial Eudora 2.1.3, Emailer's filtering capabilities -
  mostly thanks to the auto-forward and auto-reply features - are
  perhaps the best I've seen.


**Reading and Sending Mail** -- When you connect to a service,
  Emailer brings in all waiting mail and sends all mail queued for
  that service (assuming that you ask it to do that; the two actions
  can be activated separately). Mail comes into your In Box,
  accessible from the Emailer Browser window, and double-clicking a
  message opens it for reading.

  Almost anything you could want to do with a message is available
  in Emailer's In Box, including deleting it (Emailer moves it to a
  Deleted Mail box in the Filing Cabinet part of the Browser for
  later permanent deletion), filing in a separate mailbox, printing,
  forwarding to another person, and replying (and Emailer quotes the
  selected text when you reply, a great feature). You can also move
  back and forth between messages in the current mailbox, and
  Emailer can automatically move read messages to a Read Mail box in
  the Filing Cabinet if you prefer. If you want to see who a message
  was sent to, the triangle in the upper left-hand corner flips down
  to display that header information, and clicking the "plus" button
  next to the sender's name adds that person to your Address Book.

  Speaking of the Address Book, it's almost a work of art. You can
  easily store multiple addresses for users (including multiple
  addresses at the same service); you can create groups of users;
  and you can filter the group based on text strings (this is useful
  if a list gets large). I could go on for some time, but that would
  spoil the fun.

  Other useful features in Emailer include search capability within
  saved mail, multiple mailboxes for filing mail, support for
  enclosures, and even support for enclosures from CompuServe to
  other services - something that isn't possible any other way.


**Not Perfect, But It's Close** -- I don't use Emailer in favor of
  the commercial version of Eudora for two reasons. First, in a
  design mistake, Emailer stores each message as a separate file on
  your hard disk (in comparison with Eudora, which stores multiple
  messages in a single mailbox file in Unix mailbox format). Most
  messages are relatively small, but they can take up a full
  allocation block on disk. For instance, the partition of my hard
  disk that holds email is formatted to 700 MB or so. That means
  that a 500 byte email message in Emailer's format takes up about
  20K on disk, since that's the smallest file size possible on such
  a large disk. Considering how many hundreds of messages I get and
  send and keep each day, this inefficiency is a problem, and it may
  be addressed in a future revision of Emailer. Second, although I
  like Emailer's interface and I think it's well done for the most
  part, I've come to enjoy Eudora's clever touches, such as turbo-
  redirect and automatically opening the next message after a
  deletion. That's purely a personal preference though.

  Overall, Emailer is strong contender among email programs, and I
  strongly recommend it, especially to anyone who uses multiple
  email accounts on the commercial services.

  According to announcements from Claris, Emailer has a suggested
  retail price of $89, with educational pricing set at $59. Emailer
  requires a 68020-based Mac or better, System 7, 1.5 MB of RAM and
  at least 3 MB of disk space. Emailer will be available from retail
  and mail-order companies, as well as from Claris directly. Also, a
  demo version of Emailer is available online from Claris.

http://www.claris.com/News/emailer-ships.html
ftp://ftp.claris.com/pub/USA-Macintosh/Trial_Software/ClarisEmailer1.0.hqx

    Claris Corporation -- 800/544-8554 -- 408/727-9054 (support)
      <[e-mail]>


Reviews/31-Jul-95
-----------------

* MacWEEK -- 24-Jul-95, Vol. 9, #29
    Aperture 5.0 -- pg. 27
    Internet Valet -- pg. 27
    Colorize 2.0 -- pg. 30
    HP DeskWriter 660C -- pg. 30

* InfoWorld -- 24-Jul-95, Vol. 17, #30
    PowerCADD 2.0 -- pg. 100
    HyperCard 2.3 -- pg. 101


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